Praveen Kumar Sharma

Praveen Kumar Sharma is a seasoned professional with extensive experience in contact center operations and management. Currently serving as Senior Manager for India Contact Center Operations at Starfin India Private Limited since May 2022, Praveen oversees comprehensive contact center functions, focusing on B2C, G2C, Digital Services, and E-Government offerings while significantly enhancing revenue and agent performance. Prior experience includes roles as Operations Manager at Robomantra Solutions LLP and a series of progressively responsible positions at SABURI TLC WORLDWIDE SERVICES PRIVATE LIMITED, encompassing operations, customer service, quality assurance, and sales. Praveen holds a Bachelor of Arts degree from C.S.J.M University, Kanpur.