Florida Blue
Justin H. is a seasoned professional with extensive experience in customer success and portfolio management. Currently serving as a Sr. Customer Success & Portfolio Manager at Florida Blue since October 2019, Justin oversees a $120M portfolio of technical initiatives within the Enrollment and Billing domain, ensuring successful change management and operational readiness for a significant legacy system replacement. Prior to this role, Justin held positions at Web.com, including Sr. Business Capability Consultant and Product Manager for Website Builder, where agile coordination of cross-functional teams led to successful website development. Additional experience includes consulting for over 30 companies as a Digital Marketing Consultant at Upwork, focusing on customer retention through diverse digital marketing strategies. Justin holds a Bachelor of Business Administration in Marketing and International Business from the University of Central Florida and a Master of Science in Health Informatics from Jacksonville University.
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Florida Blue
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Blue Cross and Blue Shield of Florida, Inc., doing business as Florida Blue, provides health care solutions. It offers health related products and services, including traditional health care insurance, preferred provider organization products, health maintenance organization products, commercial Medicare products, health savings and related accounts, multiple option products, limited benefit products, and ancillary products (life, disability, dental, workers' compensation, long-term care, vision, and wellness programs).