Justin H.

Justin H. is a seasoned professional with extensive experience in customer success and portfolio management. Currently serving as a Sr. Customer Success & Portfolio Manager at Florida Blue since October 2019, Justin oversees a $120M portfolio of technical initiatives within the Enrollment and Billing domain, ensuring successful change management and operational readiness for a significant legacy system replacement. Prior to this role, Justin held positions at Web.com, including Sr. Business Capability Consultant and Product Manager for Website Builder, where agile coordination of cross-functional teams led to successful website development. Additional experience includes consulting for over 30 companies as a Digital Marketing Consultant at Upwork, focusing on customer retention through diverse digital marketing strategies. Justin holds a Bachelor of Business Administration in Marketing and International Business from the University of Central Florida and a Master of Science in Health Informatics from Jacksonville University.