Doug Simmons

Doug Simmons, MBA, LSSBB, is a seasoned professional with extensive experience in customer experience innovation and product development. Currently serving as the Customer Experience Innovation Specialist at Blue Cross and Blue Shield of Kansas City since 2016, Doug has developed a Human-Centered Design Thinking Program to enhance healthcare access for members. Previous roles include President of InnoVision Signs & Graphics, Inc., a Product Development Engineer at Sprint, and various managerial positions at Sprint focused on customer experience and strategic partnerships. Doug holds an MBA from The University of Chicago Booth School of Business and a Bachelor of Science from Purdue University, with a background in finance, marketing, and industrial management.