Brian Doyle

Brian Doyle is a seasoned IT professional with extensive experience in ServiceNow administration and technical support. Currently serving as a Senior ServiceNow Administrator at Blue Cross and Blue Shield of Kansas since August 2022, Brian previously worked at URM Stores Inc. and the State of Kansas as a ServiceNow Developer. Brian's career began at Payless ShoeSource, where multiple roles were held over ten years, including Service Analyst II and Technical Support Supervisor, leading initiatives in service management, reporting, and knowledge management. Brian has demonstrated expertise in system maintenance, user support, and the development of operational reports that enhance performance metrics across IT functions.