Blue Cross Blue Shield of MA
Elizabeth (Liz) Smollett has extensive experience in quality assurance and customer service management, currently serving as the Senior Program Manager of Quality Assurance at Blue Cross Blue Shield of Massachusetts since October 2006. In this role, Liz leads a QA program with 20 Performance Coaches, focusing on enhancing the performance of frontline customer service teams across various business areas, including Member Service, Provider Service, Appeals & Grievances, and Employee Service. Prior to this position, Liz held several managerial roles within the company, including Manager II of the Quality Program and Manager of Member Service Delivery. Liz's career began at Lasell College-Hollway Child Study Center as an Assistant Program and Lead Teacher. Liz earned a Bachelor of Science in Elementary Education, Criminal Justice, and Psychology from Norwich University.
This person is not in any teams
This person is not in any offices
Blue Cross Blue Shield of MA
41 followers
Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 80 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.