Michelle Anderson Barbin

Michelle Anderson Barbin, MBA, is an accomplished Senior Program Manager at Blue Cross Blue Shield of Massachusetts, where responsibilities include driving customer experience improvements and evolving contact centers. With a background in health informatics, Michelle has facilitated the creation of custom client reports and recommendations, previously holding roles such as Senior Manager for CX Planning and Communications. As the founder of Metrowest Meal Bags, Michelle provided homemade meals to those in need, showcasing a commitment to community support. Earlier experience includes positions at Brigham and Women's Hospital as a Senior Market Analyst, as well as roles in marketing at Biscom, Inc. and The TJX Companies. Michelle holds an MBA from Boston College and a Bachelor’s degree in Marketing from Providence College.