Sue Coronella

Sue Coronella is a Senior Director at Blue Cross Blue Shield of Massachusetts, where since March 2022, Sue has led a team of over 48 associates in designing and executing strategies focused on Member & Provider Service (MAPS) priorities. Responsibilities include overseeing MAPS talent management programs, training, internal communications, and diversity, equity, and inclusion initiatives for a broad audience encompassing 735 associates. Prior to this role, Sue served as Director of HMM Training, Communications, and Telephone Quality, and held positions including Communications and Project Manager and Senior Manager for People Development, consistently focusing on training, communication leadership, and team development throughout a career at BCBSMA starting in 2001. Sue holds an education from Northeastern University.