Tamika Ross Lloyd

Tamika Ross Lloyd, MBA, currently serves as the Director of Customer Service Operations at CareFirst BlueCross BlueShield since April 2025. With extensive experience at Blue Cross NC from February 1998 to the present, Tamika has held multiple roles, including Principal Strategic Advisor, Sr. Manager of Core Service Optimization, and Operations Manager, showcasing a strong trajectory in customer experience and service optimization. Tamika's educational background includes a Master of Business Administration from the University of Mount Olive and a Bachelor of Science in Business Administration and Management from NC Wesleyan College.