Teresa Thompson

Teresa Thompson is an experienced professional with a robust background in customer service and appeals coordination. Currently serving as an Appeals Coordinator at Blue Cross NC since September 2013, Teresa is responsible for assessing, reviewing, and determining the validity of appeals and grievances, ensuring compliance with regulations from various oversight bodies. Previous roles include Customer Service Advocate and Customer Service Professional at Blue Cross NC, where Teresa acted as a subject matter expert and managed waiver processing for the University of North Carolina and Georgia Institute of Technology. Additional experience includes positions at the City of Durham, Bath & Body Works, Harris Teeter, Avon, Frontier Communications, Verizon, and LabCorp. Teresa holds a high school education from Hillside High School, completed between 1990 and 1993.