April Campbell-Williams

April Campbell-Williams has extensive experience in customer service and coaching, currently serving as a Master Coach at Blue Cross Blue Shield of Michigan since January 2005, where responsibilities include enhancing customer experience through the development of service professionals and the analysis of performance metrics. Previous roles include Interim Senior Analyst, where April led coaching sessions and analyzed call center performance, and various positions such as Technician/Secretary, Interim Team Leader, and Customer Service Representative. Additional experience includes roles in sales and payroll coordination at various organizations, including Shipt and Comerica Bank. April holds an M.B.A. from Baker College of Flint and a Bachelor's degree in Communication and Media Studies from the University of Michigan.