Heidi Saucier

Heidi Saucier, DET, MTD, is an experienced training professional currently serving as the Manager of Provider Training at Blue Cross Blue Shield of Michigan since December 2011. In this role, Heidi leads a team focused on developing and delivering training for the provider community, overseeing all aspects of course development and collaborating with stakeholders to identify training solutions. Prior to this position, Heidi held roles including Sales Force Instructional Designer/Trainer and Senior Sales Trainer, contributing to the development of training programs for sales support teams and regional sales staff. Heidi's earlier experience includes managing customer service training at Waste Management, Inc., where curriculum design and quality monitoring were key responsibilities. Academic achievements include a Master's in Training and Development from Oakland University and a Bachelor's in Religious Education from Rochester Christian University.