Penny Erchul

Penny Erchul is an experienced leader in operations and training, currently serving as the Director of Operations Training & Quality at Blue Cross and Blue Shield of Minnesota since November 2006. In this role, Penny provides strategic direction for training, quality, compliance, and continuous improvement across the service organization, including back-office operations. Previously, roles included Director of Service Delivery & Training, Director of Service Delivery, and Manager of Operations Regional Office, all focused on enhancing customer experience and operational effectiveness in contact centers. Prior to Blue Cross and Blue Shield, Penny held several positions at Target from February 1994 to October 2006, including Contact Center Manager and Executive Team Lead of Operations. Educational qualifications include an AAS degree in Forestry from Itasca Community College and studies at Bemidji State University.