Diane Ayotte (Bianco)

Diane Ayotte (Bianco) has extensive experience in managing operations and strategy in the healthcare industry. Diane currently serves as the Managing Director of Care Management Operations & Strategy at Blue Cross & Blue Shield of Rhode Island, where they are responsible for implementing an omnichannel service delivery approach and developing customer-centric journeys. Previously, they held the position of Managing Director of CX / Omni Channel Service Delivery at the same company. Before joining Blue Cross & Blue Shield, Diane worked at Neighborhood Health Plan of Rhode Island as the Director of Operations - Member Support Services, where they oversaw enrollment, member services, and grievance/appeal procedures. Diane also worked at MetLife, where they held various roles including Director of Dental & Vision Service Delivery & Vendor Management and Director of Data & Voice Services. Throughout their career, Diane has demonstrated strong leadership skills, managed budgets, and successfully implemented new programs to support company growth.

Diane Ayotte (Bianco) obtained their Bachelor's degree in Business/Corporate Communications from Rhode Island College, where they studied from 1988 to 1992. In addition to their degree, they also hold additional certifications. Diane completed the "Leading Digital Transformation In Health Care" certification program at Emeritus in February 2023. Furthermore, they achieved the "NU II Graduate" certification from Leadership Rhode Island in October 2017.