Jeremy Campbell

Jeremy Campbell is an experienced Account Manager at Blue Cross & Blue Shield of Rhode Island, a position held since August 2022. Prior to this role, Jeremy worked at NTT DATA Services from February 2017 to August 2022, advancing from Tier 2 Support Representative to BPO Manager focusing on Quality Assurance, serving as a supervisor at BCBSRI. Responsibilities included assisting call center representatives, maintaining HIPAA compliance, and supporting the achievement of KPIs and SLAs. Earlier experience includes serving as an Associate Customer Service Representative at BCBSRI and a Customer Service Representative at Conservation Services Group, where Jeremy was recognized for delivering high-quality customer service and maintaining quality assurance standards.