Trish Pimentel

Trish Pimentel is an experienced professional in training operations and customer service, currently serving as an Associate Training Operations Specialist at Blue Cross & Blue Shield of Rhode Island since April 2018. In this role, Trish supports agent development through chat and phone assistance, demonstrating a strong ability to analyze data and recommend actions. Previously, Trish excelled as a Senior Medicare Concierge Agent, advocating for Medicare members and managing high volumes of calls in compliance with CMS regulations. Trish's earlier experience at Radio Shack included various leadership roles, such as Market Manager and Store Manager, where responsibilities encompassed operations management, customer service, and sales enhancement. Trish holds a Bachelor's degree in Sports Entertainment and Event Management from Johnson & Wales University.