Michael Ross

Michael Ross is an accomplished professional with extensive experience in product development, customer experience, and management. Currently serving as Manager of Product Development and Innovation at Blue Cross of Idaho and Principal at Billy Pilgrim Properties and Diverse Research Solutions, formerly known as Cybertooth Research, Michael has a diverse career history, including roles as Manager of Customer Experience at Premera Blue Cross and Vice President at Bank of America. Michael's background includes positions in market research at the University of Washington, service excellence at JPMorgan Chase, and product management at Microsoft. A veteran of the US Marine Corps, Michael holds multiple degrees, including an MS in Sustainable Management from the University of Wisconsin-Green Bay and an MBA in Management and Strategy from Western Governors University, supplemented by certifications in Lean Six Sigma and Competitive Intelligence.