Gary Lloyd is a seasoned operations and contact handling professional with extensive experience in managing and optimizing customer service and sales campaigns. Currently serving as Contact Handling Manager at Blue Cross UK since March 2025, Gary previously held the position of Head of Operations at FM Outsource from April 2021 to March 2025. Prior roles include Manager at Wescot Credit Services Limited, Project Specialist at Lausanne Business Solutions, and Operations & Contact Centre Manager at Teleperformance. From September 2014 to July 2017, Gary was Operations Manager - Sales at Serco, where responsibilities included overseeing inbound, outbound, and blended sales campaigns while ensuring financial metrics were met. Additionally, during the same tenure at Serco, Gary served as Client Delivery Manager, focusing on meeting client KPIs and exceeding campaign profit margins.
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