Michael Hendrick

Michael Hendrick is a seasoned IT professional with extensive experience in service desk and technical support roles, currently serving as a Desktop Support Technician at Harvard Jolly | PBK since June 2024. Previous positions include Service Desk Analyst at GreenPages Technology Solutions and IT Authorities, where responsibilities involved managing client support tickets, resolving conflicts, and maintaining knowledge bases. Additional expertise encompasses troubleshooting systems (PC and Mac), Microsoft CRM, Active Directory, and creating training resources using tools like Camtasia. Michael's early career includes roles as a Technical Support Analyst at the University of South Florida and Trainer at Convergys, contributing to agent training and technical support for hardware and software issues. Michael holds a High School Diploma from Pinellas Park High School.