Vlad Raguindin

Vlad Raguindin is a seasoned professional with extensive experience in account management and customer service within the healthcare sector. Currently serving as a Senior Service Manager at Blue Shield of California since September 2014, Vlad oversees a team of nine, focusing on training, strategic initiatives, and developing best practices that have led to high customer satisfaction scores during Open Enrollment activities. Prior to this role, Vlad worked as an Account Executive, managing relationships with diverse accounts and collaborating with brokerage houses. With a background at Kaiser Permanente from 2002 to 2014, Vlad held various positions, culminating as a Senior Account Manager, where responsibilities included renewing a substantial book of business and presenting tailored value propositions to key decision-makers. Vlad holds a Bachelor’s degree in Marketing & Retail Studies from Santa Clara University.