Carlos Omar Hernandez

Carlos Omar Hernandez is a seasoned Technical Account Manager at Blue Yonder since March 2019, where responsibilities include driving service management activities, ensuring SLA compliance, and providing proactive technical guidance for IT projects. Previously, Carlos served as Support Team Lead and Senior Technical Analyst at Blue Yonder, focusing on customer relationship management and technical support for JDA products. Prior experience includes roles at AT&T as a Senior Technical Specialist, JDA Software as a Technical Analyst, and various positions in software development and project management at companies such as PepsiCo and Grupo Salinas. Carlos holds a Master's degree in Information Technology from Universidad Autónoma de Nuevo León and an Engineer's degree in Information Technology from Instituto Politécnico Nacional.