Wanda Sims

Contact Center Manager at BlueChip Financial

Wanda Sims has a diverse work experience that spans over a decade. Wanda started their career in 2005 as a Certified Nursing Assistant at Dunseith Community Nursing Home, where they worked until 2017. In 2017, they joined BlueChip Financial as a Relationship Manager and quickly advanced to the role of Credit Service Manager and Investigations Agent. Wanda then became a Contact Center Team Lead (Supervisor) before ultimately being promoted to Contact Center Manager. In their role as Contact Center Manager, Wanda was responsible for various tasks including managing inbound and outbound calls, hiring and training employees, analyzing performance metrics, and developing contact center processes. Wanda also worked as a Compliance Associate at BlueChip Financial from 2018 to 2020. Overall, Wanda has gained valuable experience in customer service, management, compliance, and healthcare throughout their career.

Wanda Sims has a diverse education history. Wanda started their academic journey in 2003 when they attended Northwest Technical College for Pre-Nursing Studies. Wanda continued their education at Turtle Mountain Community College in 2014, where they pursued General Education and Pre-Nursing Studies. In 2007, they enrolled at the University of North Dakota to focus on Criminal Justice and Corrections. Wanda then returned to Turtle Mountain Community College in 2014 to further their education.

In 2016, Wanda attended United Tribes Technical College, where they earned an Associate of Arts and Sciences degree in Criminal Justice and Corrections in 2017. Continuing their academic pursuits, Wanda joined Turtle Mountain Community College once again in 2018, graduating in 2020 with a Bachelor of Arts degree in Business Leadership and Management.

Through their education journey, Wanda explored various fields of study, including General Education, Pre-Nursing Studies, Criminal Justice and Corrections, and Business Leadership and Management.

Links

Previous companies

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Timeline

  • Contact Center Manager

    February, 2017 - present

  • Compliance Associate

    September, 2018

  • Contact Center Team Lead (Supervisor)

    January, 2018

  • Credit Service Manager and Investigations Agent

    July, 2017