Graham Carlson

Graham Carlson has a diverse work experience in various roles and industries. Graham is currently working at BlueConic as a Product Owner, responsible for customer advocacy in digital marketing through the BlueConic Customer Data Platform. Prior to this, they worked as a Customer Success Manager at BlueConic, where they owned the customer lifecycle and handled tasks such as training, reducing churn, webinar content, and technical troubleshooting.

Before their time at BlueConic, Graham worked as a Technical Project Manager at Flashtalking, where they managed technical projects. Graham also served as a Technical Account Manager at SignalTM, where they handled client accounts and provided technical support. Graham worked as an Implementation Specialist at OpinionLab, A Verint Company, responsible for implementing software solutions for clients.

Additionally, Graham has experience working as a Production Manager at UniformMarket LLC, where they managed resources for website development and conducted quality assurance. Graham worked as a Teaching Assistant at Rectorat de Lille, teaching English to French middle school students and designing educational activities. Graham also worked as a Bilingual Customer Service Representative at Morley Companies, Inc., handling inbound and outbound calls regarding General Motor's Powertrain Warranty in English and French.

Overall, Graham has a range of skills and expertise in project management, customer success, technical support, implementation, and customer service.

Graham Carlson obtained a Bachelor of Arts (B.A.) degree in French Language and Literature from Grinnell College, where they studied from 2006 to 2010. In addition to their undergraduate education, they have also obtained several certifications. These include Product certification from General Assembly in December 2020, Google Tag Manager certification from Analytics Mania in March 2020, Certified Scrum Product Owner (CSPO) certification from Scrum Alliance in August 2021, and Content Marketing certification from HubSpot Academy in December 2019.