Abu Sohail

Abu Sohail possesses extensive experience in operations and management, currently serving as Assistant Manager in Operations at bluecopa since July 2022, where efficiency and cost savings were improved by 10% through streamlined processes. Previous roles include Business Coordinator and Administrator at CriticalRiver Inc., overseeing more than 200 employees, managing communication, and handling Salesforce CRM; Operations Project Coordinator at SRG, managing payroll for 350 employees and providing strategic reports for executive leaders; Customer Service Specialist at Amazon, leading a team and enhancing performance metrics; and Customer Service Manager at ICICI Bank, where staff training and compliance were prioritized. Abu Sohail holds an MBA in Operations Management from DY Patil University, a Post Graduation Diploma in Banking Operations from the National Institute of Information Technology, and a Bachelor of Business Administration in HR and Finance from Barkatullah University, Bhopal.