Nicholas Byers

Nicholas Byers has extensive experience in the healthcare and customer service industries, primarily at BlueCross BlueShield of Tennessee since January 2009, where roles have included Appeal Resolution Specialist and Technical Team Expert. Key responsibilities include managing regulated processes, leading workgroups to resolve provider disputes, developing staff training, and enhancing inter-departmental communications. Additional roles have included Claims Examiner and Custom Service Expert, demonstrating strong skills in claims processing and customer interaction. Previous experience includes positions at Bath & Body Works, First Tennessee Bank, Brevard Christian School, and U.S. Bank, showcasing a diverse background in sales, management, and team coordination. Education has been pursued at Chattanooga State Community College, Lee University, and Lincoln Land Community College. Currently holds Six Sigma Yellow Belt Certification and serves on Member Grievance Committee while also having acted as Emergency Coordinator in multiple roles.