BlueLink Group
Philippe FRANCHET is an experienced professional in business development with a focus on customer relations. Currently serving as the Head of Business Development at Groupe BlueLink since July 2014, Philippe FRANCHET has over a decade of expertise in aiding brands to implement relational strategies, from consulting to operational solutions, with a commitment to excellence. Prior experience includes roles such as Directeur Conseil et Développement at armatis-lc and Head of Business Development at Armatis LC, where Philippe FRANCHET contributed to the company's objectives of becoming an international leader in customer relations. Philippe FRANCHET also held managerial positions at LaSer Contact from January 2000 to 2011. Philippe FRANCHET holds a Maitrise from Université Paris Dauphine - PSL and has studied at Université de Caen Normandie.
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BlueLink Group
Founded in 1992, BlueLink, a subsidiary of Air France, specialises in the customer relationship. Through a consulting approach in line with the strategy of each partner brand, BlueLink's teams support businesses with the design, implementation and development of their customer relationships to make them a key factor for success and loyalty-building. The fields of expertise that characterise the company’s added value include customer insight, multilingual activities (33 native languages spoken) spearheaded by our brand ambassadors, and technological innovation. BlueLink now has a workforce of 2,000 employees throughout the world and is able to centrally orchestrate all customer relationship activities, whatever the channel or geographic region may be. BlueLink is specialised in travel (in particular air transport), tourism, luxury and culture, and in 2015 posted sales of €64.5 million. Follow us on Twitter: @BlueLink_Group