Alexander Akana

Alexander Akana is an experienced Operational Program Manager at Blueprint since November 2021, previously serving as Senior Team Lead from July 2015. With a robust history at Blueprint Technologies, Alexander oversees a team of 10-20 Tier 3 Escalated Support Technicians and 3 Team Leads, focusing on a major online video game distributor. Prior roles include Customer Account Executive 2 at Comcast Cable, Technical Support Specialist at Comforce for Boeing, and Customer Service Supervisor at ACS Inc. Alexander's career began in retail management as Store Manager at Jungletoy Inc. and spanned roles in accounts and credit management. Alexander's diverse experience demonstrates a strong commitment to customer service and operational efficiency in both technical and support environments.