Felix Nana Kojo Menka

Felix Nana Kojo Menka currently serves as the Head of Customer Experience and Collections Lead at BLUETOWN, where responsibilities include overseeing the implementation of customer experience strategies and team management, while utilizing data analysis to achieve Key Performance Indicators (KPIs). Previously, Felix held the position of Account Manager and Collections Team Lead, emphasizing customer satisfaction and efficiency in addressing inquiries. Additional experience includes roles at Ghana Statistical Service as an Enumerator, Prudential Life Insurance Ghana as a Sales Representative, and various administrative positions at the Non-Formal Education Division and Ghana Irrigation Development Authority. Felix is pursuing a Bachelor of Commerce in Management at the University of Cape Coast and completed a mentorship program in Human Resource Management at the HR Certification Center. Prior educational background includes earning a Higher National Diploma in Secretaryship and Management Studies from HO Technical University.