Heidi Craun

Heidi Craun has held a variety of roles in their career. Heidi began their professional journey in 2007 as a Technical Writer at Arbor Networks. In 2010, they joined Duo Security as a Customer Documentation Consultant. In 2011, they became the Head of Mobile Technical Support at Expedia Group. In 2014, they were appointed the VP of Customer Experience at FarmLogs. From 2017 to 2019, they were a Customer Experience Strategist and Founder at Insightful Delight Consulting, and then Head of Customer Experience at Clearcover. In 2018, they also served as Director of Platform at HPA. In 2021, they became the VP of Customer Experience at Blumira, and in 2022, they became a Member at Chief.

Heidi Craun holds a Master of Arts in Technical and Professional Writing from Eastern Michigan University, which they obtained in 2009. Heidi also holds a Bachelor of Arts in English with a Specialization in Writing and a minor in French from the University of Michigan-Flint, which they obtained in 2005.