Mark Felse is an accomplished operations executive with extensive experience in the banking and financial services sectors. Currently serving as SVP of Operations Business Insights and Performance at U.S. Bank, Mark has a strong track record of designing and implementing business insights strategies for Shared Services operations. Prior to U.S. Bank, Mark held several senior leadership roles at Fifth Third Bank, including Director of Intelligent Automation, and Bank of America, where Mark was instrumental in managing retail lockbox payment operations and driving process design improvements. With a Bachelor of Science degree in Business Administration from the University of Phoenix, Mark demonstrates a deep commitment to operational excellence, strategic execution, and intelligent automation within complex financial ecosystems.
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