Jaqueline Daza currently serves as a Fraud Analyst at BMO, a position held since February 2024. Previously, Jaqueline worked as a Technical Support Engineer at Deel from January 2022 to January 2024, where successful resolution of various user inquiries led to improved user satisfaction. Jaqueline's experience also includes serving as a Level II IT Support Engineer and Manual Tester at GrainChain Inc from January 2020 to January 2022, where involvement in setting up tech support infrastructure and maintaining knowledge bases was essential. Earlier roles included helpdesk positions at Tata Consultancy Services and NTT DATA, focusing on troubleshooting technical issues for users. Jaqueline Daza holds a Diploma of Education in Protection, Security & Investigation from Humber College, completed in April 2023.