Lana Kong

Lana Kong is an accomplished technical writer and business analyst with extensive experience in creating clear documentation and managing analytical projects across various sectors. Currently serving as a Technical Writer at TribalScale, Lana previously worked as a Senior Technical Writer at CIBC, where documentation catered to customer-facing teams. Earlier roles include a Technical Writer and Business Analyst at Indellient Inc., where Lana developed technical and integration documentation, and a PMO Business Analyst at Sunnybrook Health Sciences Centre, coordinating eHealth initiatives. With a background at Canadian Tire, BlackBerry, and Sigma Systems, Lana has demonstrated expertise in project management, business analysis, stakeholder engagement, and technical documentation. Lana holds a Master of Arts in English from the University of Toronto and a Bachelor of Arts in Art History from Vassar College.