Madeleine Ogerau

Madeleine Ogerau serves as the Head of Customer Excellence at BNP Paribas CPBS, where responsibilities include scaling Agile practices, driving Customer Advocacy programs, and enhancing user experience across nine geographic retail entities. Prior to this role, Madeleine was Head of Agile Transformation and UX at ING Bank France, overseeing daily banking and insurance sectors while implementing Agile methodologies. Additional experience includes roles in marketing and e-business at Fast Retailing and Yves Rocher, as well as account management at AOL France. Academic qualifications include a postgraduate degree in Political Communication and a Master's degree in Contemporary History and International Relations from the University of Paris I: Panthéon-Sorbonne.