Dima Maalouf

Dima Maalouf has a diverse work experience spanning different industries and roles. In 2006, they started their career as a Personal Banker & Customer Service Specialist at Byblos Bank SAL, where they achieved sales targets and reduced errors in personal loans. Dima later became a Branch Coordination Senior Officer, overseeing and managing the performance of bank branches and ensuring regulatory compliance. In 2014, they briefly worked as a Market Research Analyst at RFID Global Solution, Inc. In 2015, they worked as a Relationship Manager - Wealth Management at FGB for a short period of time before moving to SURSUM MANAGEMENT CONSULTANCY DMCC. At SURSUM, they held the position of Operations Manager and was responsible for managing customer accounts, relationships, and compliance procedures. Since 2017, they have been working as a Customer Experience Manager - Innovation & Future Foresight at Bnsights.

Dima Maalouf obtained their Bachelor's degree in French-Arabic Translation from Lyon University - French Cultural Center of Damascus, during the years 2004 to 2007. Prior to that, they completed their Bachelor's degree in Arts and Human Science in French Literature at Damascus University, between 2001 and 2005.