Troy F.

Troy F. has extensive experience in customer support and management roles. Troy currently holds the position of Senior Director of Customer Support Operations at the Bobby Dodd Institute. Prior to that, they worked as a Manager of Customer Support Services at NCR Corporation, where they were responsible for ensuring customer expectations were met. Troy also has experience in customer experience management at CarMax and as a Customer Success Manager at Sage. Troy has a strong track record of achieving company goals and improving customer experience. Troy has also held senior management positions at Assurant Specialty Property, Nandina Home & Design, The Aspen Brands Company, and Cardinal Health, where they implemented strategies to improve team performance and customer satisfaction. Troy's career began at Sage, where they served as a Customer Support Supervisor and Peachtree Resource Center Coordinator, demonstrating their ability to analyze reports and initiate improvements.

Troy F. obtained an Associate's degree in Business Administration and Management, General from Penn State University, where they studied from 1990 to 1992. In 2018, they also received a certification in "Motivating and Engaging Employees" from Lynda.com.