Brendan Ralph

Brendan Ralph serves as the Regional Head of Customer Service and Distribution Management for Boehringer Ingelheim, overseeing order and distribution management across 33 countries in Central and Eastern Europe. With a strong focus on operational efficiencies and process governance, Brendan leads a team responsible for outbound logistics and customer service performance, actively engaging in Sales and Operations Planning. Previously, Brendan played a key role as a Global Process Expert in SAP deployments across various regions, including India and South East Asia. Prior to joining Boehringer Ingelheim, Brendan held roles in customer care and pricing data management in the Australian pharmaceutical sector, accompanied by a background in business analysis and contract management at Ecolab. Brendan holds a Bachelor of Visual Arts from the University of Sydney and a Bachelor of Arts in Psychology and Computer Science from Western Sydney University.