Heather M Brammer

Heather M Brammer has over 20 years of experience in Knowledge Management and is currently the Knowledge Management Program Manager for Boeing IT, where they manage a repository of over 11,000 support articles and established an end-user self-service knowledge base. They developed Boeing's first Enterprise-wide gamification program and Virtual Customer Assistant chatbot, and are working to transition the knowledge program into the Boeing Enterprise environment. Heather received a Master's degree in Information Management and Architecture from the University of Washington.