David Galvis is an experienced CX AI Lead at Bold.co, where they lead a team of AI Trainers to enhance customer self-service through artificial intelligence. They previously co-created the RifaYa app, applying SCRUM methodology and developing user-centric mobile interfaces in Kotlin. David has also worked in various customer experience roles, including bilingual support and logistics analysis, demonstrating strong skills in communication, teamwork, and leadership. They hold a degree in Industrial Engineering from Universidad Jorge Tadeo Lozano and completed English courses at Universidad Nacional de Colombia.
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