Judi Chapman

Judi Chapman has a long and varied work experience. Judi began their career in 1986 as a Customer Service Manager at Cochlear. In this role, they were responsible for restructuring the entire Customer Service efforts, instrumental in identifying and implementing work process re-engineering in support of a long-term global information systems project, and promoted and managed change in the Customer Service department to enable integration between the systems used by Customer Service Department and Regulatory Affairs Department. Judi also worked on the Launch Team for the company’s most significant product introduction of new implant technology. In addition, they were Supervisor of Sales Administration, where they were solely responsible for product allocation for surgical needs and hospital inventory, organized planned and oversaw training workshops, trades shows and sales meetings, maintained order and shipment records and produced reports for VP of Sales, and became key contact for field reps as well as critical accounts.

In 2000, they took on the role of Implementation Support Manager at Service Pro, where they implemented and trained service software for medium to large companies requiring service integration with finance software, used customer feedback from training sessions to help guide software developers in upgrading and fixing software issues, and was responsible for Beta testing all new software releases. From 2003 to 2005, they were Technical Support Manager at MyPublisher, where they beta tested for new releases of software and all of the associated training procedures, provided technical support by phone and online contact with end users of MyPublisher software, and troubleshot with programmers regarding problems discovered with end users.

Finally, from 2005 to 2014, they worked at Cochlear Americas as a Customer Service Improvement Specialist, Process Manager, and Operations and Services Supervisor. In the latter role, they were responsible for ensuring processes, policies and procedures were enforced on a daily basis Latin America and Canadian CI/BAS Teams, activities included new/upgrade product rollout and inventory management, and they worked closely with Clinic Customer Service, Customer Care Representatives and all other departments to obtain and provide related training and information. Judi also supervised and managed a team of seventeen customer service representatives and successfully hired, trained and motivated the Upgrade Team which provided Cochlear recipients with the latest technology in one of the most successful programs of its time.

In 2014, Judi Chapman moved to JustRight Surgical, LLC, where they currently serve as the Customer Service Manager.

Judi Chapman attended Colorado State University from 1974 to 1978, where they earned a Bachelor of Science in Business Management.