Mercer Smith

Mercer Smith is an experienced leader in customer experience, currently serving as Senior Director of CX Strategy & Solutions at Boldr, focusing on designing impactful customer experience programs for mission-driven companies. Prior roles include VP positions at PartnerHero, where Smith bridged technology and empathy in customer experience, and at Venafi, where strategic development for a new SaaS product was a key responsibility. Smith's career also encompasses significant contributions to Customer Success at Appcues and Customer Support at Atlassian’s Trello, among others. Education includes a Masters in Fine Arts from Emerson College and a BA in Rhetoric from the University of Rhode Island.