Aqida Kaleem

Aqida Kaleem is an experienced operations leader with a robust background in managing and optimizing merchant and customer experiences across various industries. Currently serving as the Head of Merchant Operations at Bolt since February 2024, Aqida's previous roles include Director of Operations - Food at Careem, where key achievements involved leading food delivery operations across the UAE, KSA, and Jordan, and enhancing restaurant performance using data analytics. Notably, earlier positions at Careem included Director of Operations for CareemPAY, and leadership roles in ride-hailing operations, focusing on service reliability and cost optimization. Additional experience encompasses strategic roles in financial services at Bank Alfalah and Ufone, with a strong educational foundation rooted in an MBA from Lahore University of Management Sciences and international studies.