Bernice Bediako

Bernice Bediako is a Market Expert at Bolt since November 2021, with a focus on quality assessments and calibration sessions with suppliers to enhance service quality. Previously, Bernice served as an International Safety Specialist at Bolt, overseeing customer service safety across various verticals and conducting safety training for outsourced teams. Earlier experience includes a role as a Customer Support Specialist at Bolt, employing CRM tools to manage customer complaints and onboarding new team members. Prior to Bolt, Bernice worked at Puma Energy as an Aviation Operator, where performance assessments led to cost reductions, and as a Health and Safety Specialist, preparing risk assessments and conducting safety drills. Bernice holds a Bachelor's degree in Information Science/Studies from the University of Ghana, obtained in 2018.