Kerli Randmer

Kerli Randmer is a Customer Service and Operations Support Analyst Lead at Boku since July 2018, where responsibilities include assisting Production Support Analysts, tracking team KPIs and SLAs, and leading the Customer Support team in complex case resolutions. Prior roles include Customer Relationship Manager, focusing on customer assistance and issue resolution across various channels, and Customer Relationship Manager at Fortumo, where contributions involved end-user support and merchant onboarding. Kerli also served as a Customer Support Specialist at Turnit, providing B2B technical support, conducting workshops, mentoring new colleagues, and preparing demos for the sales team. Education was completed at Tartu Vocational College from September 2019 to January 2020.