Viktorija Z.

Viktorija Z. currently serves as the Global Operations Manager for AM at Bolt since April 2023. Prior experience includes a role as Sr. Operations Manager at Timeless Investments from April 2022 to April 2023, and multiple positions at Webhelp Nordic from July 2017 to December 2021, including Regional WFO Lead and Nordic Real Time Manager. Prior to that, Viktorija worked as Business Performance Lead at Tele2 Shared Service Center and held a Team Lead position at Transcom from September 2013 to July 2016. Key responsibilities throughout Viktorija's career include managing team KPIs, working with customers and partners in Scandinavian countries, leading training and compliance initiatives, and overseeing process improvements. Viktorija holds a Master of Business Administration (MBA) from Biznesa augstskola Turībā, along with additional educational qualifications from prestigious institutions such as the University of Pennsylvania and Latvijas Universitate.