Štěpán Klouda

Štěpán Klouda has a diverse work experience spanning over several years. Štěpán started their career in 2015 as a Telephone Operator at ATODA - pracujvpohode.cz, where they managed the seamless service to Vodafone and T-Mobile customers. Štěpán achieved targets such as handling time, sales, and call quality. In 2016, they joined Weyland Holz as an Invoice Manager/Sales Referee, responsible for providing professional and welcoming customer service while meeting sales and service targets. Since 2017, Štěpán has been working at Bonami, first as a Senior Customer Care Specialist, where they led and managed client-facing operations, ensuring the achievement of targets. Currently, they hold the position of Head Of Customer Service, demonstrating leadership skills by implementing initiatives, reward schemes, and providing engaging dialogue to inspire staff.

Štěpán Klouda completed their high school education at Gymnázium Soběslav from 2003 to 2011, earning a High School Diploma with a focus on General Studies. Afterward, they enrolled at Vysoká škola technická a ekonomická v Českých Budějovicích, where they pursued a Bachelor's degree in Business/Managerial Economics from 2017 to 2020.