Maurizio Mallia

Maurizio Mallia is a seasoned leader in customer support and operations with extensive experience across multiple industries, including fintech, law, and telecoms. Currently serving as the Head of Customer Support at Verra Mobility, Maurizio manages a team of 25 FTEs, achieving notable employee engagement satisfaction. Formerly at Keebo, Maurizio implemented strategies that improved customer satisfaction metrics and established new customer service departments. Other significant roles include Group Head of Customer Service at Clyde & Co, Head of Contact Center at Barclaycard, and various leadership positions in telecoms, where Maurizio consistently drove operational improvements and exceptional service delivery. Maurizio holds an MBA in International Economics & Management from SDA Bocconi and a BSc in Economics & History from Queen Mary University of London.