Bonefish Grill
Shannon McNamara is an experienced professional currently serving as the ICS Operations Support Manager at SHI International Corp. since July 2014, where responsibilities include collaborating with stakeholders to resolve escalations, providing training and mentorship to team members, and analyzing operational KPIs to enhance productivity. Previously, as a Project Coordinator at SHI, Shannon acted as a primary contact for over 50 projects, facilitating communication between stakeholders and ensuring project timelines were met. Additionally, Shannon has managerial experience at Bonefish Grill since December 2014, overseeing a team of over eight employees and ensuring exceptional customer service.