Christophe Vidaillac

Senior Customer Support Engineer at Bonitasoft

Christophe Vidaillac has extensive work experience in the technology industry. Christophe currently holds the position of Senior Customer Support Engineer at Bonitasoft. In this role, they provide support to customers.

Prior to their current position, Christophe worked at InfoVista Canada Inc from 2014 to 2023. Christophe served as a Level 3 Senior Customer Support Architect, responsible for various tasks such as building a new support team and managing worldwide customer escalations. Christophe also conducted customer meetings and reported on P1 cases.

Before joining InfoVista Canada Inc, Christophe worked at InfoVista from 2000 to 2014. Christophe held multiple roles in the company, including Senior Customer Support Architect. In this position, they provided resolutions on support cases related to professional service projects and acted as a CSO consulting advocate. Christophe also conducted sizing analysis upon the director's request. Additionally, Christophe served as a Senior Consultant Architect, deploying InfoVista solutions to customer platforms and managing customer meetings and trainings. Prior to that, they worked as a Developer - Technical Leader in the R&D team, where their responsibilities included managing the SNMP simulator tool and providing L3 support.

Overall, Christophe Vidaillac's work experience showcases their expertise in customer support, team management, project deployment, and technical leadership.

Christophe Vidaillac began their education in 1995 at L'institut Universitaire de Technologie des Pays de l' Adour, where they pursued a degree in DUT Génie des Télécommunications et Réseaux. This program focused on computer science, with a specialization in Network and Telecommunication. Christophe completed their studies at this institution in 1997.

Following their time at L'institut Universitaire de Technologie des Pays de l'Adour, Vidaillac enrolled at the Institut d'Ingénierie Informatique de Limoges in 1997. Christophe pursued a degree in Engineering, with a focus on computer science, again specializing in Network and Telecommunication. Their studies at this institution lasted until the year 2000.

Based on the provided information, Christophe Vidaillac has an educational background in computer science, with a specialization in Network and Telecommunication. Christophe obtained a degree in DUT Génie des Télécommunications et Réseaux from L'institut Universitaire de Technologie des Pays de l' Adour in 1997 and completed their engineering degree from the Institut d'Ingénierie Informatique de Limoges in 2000.

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Timeline

  • Senior Customer Support Engineer

    July, 2022 - present