Luciana Junqueira

Luciana Junqueira has over 20 years of work experience in the hospitality industry. Luciana began their career in 2001 as a Front Desk Agent at Sheraton. In 2002, they moved to Grand Hyatt São Paulo, where they worked as a Front Office Manager and Grand Club Supervisor. In 2005, they joined Hyatt Hotels Corporation as a Corporate Rooms Manager and Rooms Systems Specialist. In 2010, they took on the role of Director of Rooms at Grand Hyatt Santiago. From 2014 to 2021, they worked at Hyatt Hotels Corporation as a Manager of Implementations Services for the ASPAC region, a Senior Property Solutions Implementations for the EAME/ASPAC region, and a Grand Hyatt Brand Experience Field Advisor. In 2021, they became the Director of Front Office and Guest Services at Hotel X Toronto by Library Hotel Collection. Most recently, in 2022, they began working at Book4Time Inc. as a Customer Success Manager.

Luciana Junqueira's education history includes a Bachelor's degree in Jornalism from Pontifícia Universidade Católica de São Paulo between 1993 and 1996, a Bachelor's degree in Tourism and Hospitality from Universidade Paulista between 1997 and 2000, and two Continuing Education courses from George Brown College in Business Fundamentals (2020) and Project Management (2021). Additionally, they have obtained four certifications from LinkedIn and SuccessHACKER, including Social Media Markerting: Managing Online Communities and Social Media Marketing for Small Business (2021), Excel Essential Training (Office 365) (2020), and Certified Customer Success Manager (CCSM) Level 1 (2022).