Nizar Gulzar

Technical Operations Lead at Book4Time

Nizar Gulzar has a diverse work experience spanning over 20 years. Nizar currently works at Book4Time Inc. as a Technical Operations Lead, where they are responsible for managing technical operations. Prior to this, they worked as a Sr. Training & Implementation Specialist and Training and Implementation Specialist at the same company, where they collaborated with the Customer Success Manager to understand client objectives and performed setup and configuration of client accounts. Nizar also scheduled and facilitated personalized training programs for clients.

Before joining Book4Time Inc., Nizar worked at Hewlett Packard Canada as a Support Specialist and Change Coordinator. As a Support Specialist, they handled technical and telephony requirements for the Global Operations Centre and achieved significant accomplishments, such as decreasing ticket volume and restructuring the imaging process to streamline workload. As a Change Coordinator, they successfully managed ATM-related installs, moves, de-installs, and changes for TD Canada Trust, troubleshooting network issues and ensuring connectivity.

Nizar's earlier roles include working as an Incident Management Specialist at Modis IT Resource Management, a Peripheral Operator at Eagle Professional Services, a Computer Consultant at Paradigm Network Solutions, a Technical Support Specialist at Ehvert Technology Services, and an Instructor at Career Blazers Learning Centre.

Nizar Gulzar completed an Associate's Degree in Computer Information Systems Diploma from DeVry Institute of Technology from 1998 to 2000. Afterward, they pursued a Bachelor of Science degree in Computer Information Systems from the same institute in the year 2000. In addition, they obtained a PMP certification from the Project Management Institute in November 2015.

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Timeline

  • Technical Operations Lead

    July, 2021 - present

  • Sr. Training & Implementation Specialist (Sr. Software Trainer)

    February, 2018

  • Training and Implementaiton Specialist

    March, 2017

  • Senior Product Support Specialist

    April, 2016

  • Technical Support Specialist

    March, 2013