Fabiola Valdes

Fabiola Valdes has a diverse work experience. Fabiola started their career as a Core Agent and Disputes Specialist at SYKES Costa Rica, where they worked for Capital One Bank. Fabiola then moved on to Teleperformance, USA, where they served as a Home Away/VRBO Customer Service Representative. Following this, they joined SunTrust as a credit card advisor.

In 2018, Fabiola began working at Booksy as a Customer Success Manager and later transitioned to the role of Technical Support Specialist. Fabiola'sresponsibilities included troubleshooting technical issues for clients, processing credit card payments and refunds, and resolving tickets via Zendesk and intercom. Fabiola also provided support through email and phone calls.

Fabiola then joined Epos Now as an Implementation Specialist in 2020. In this role, they trained merchants on using POS software and hardware, remotely installed POS software, and guided hardware installations over the phone.

Returning to Booksy, Fabiola worked as a Customer Success Representative, troubleshooting technical issues for clients and processing credit card payments and refunds via Braintree. Fabiola handled tickets through Zendesk, chats via Intercom, and later switched to Help Shift.

In their subsequent role as a CS Product Expert at Booksy, Fabiola provided advanced technical support and guidance to the Customer Service and Sales teams. Fabiola also assisted Project Managers with bug fixes and product changes, managed NPS scores, and recommended product enhancements based on feedback.

Most recently, Fabiola served as a Payments Product Expert at Booksy. Fabiola'sresponsibilities included managing chargebacks defense for providers, acting as a POC for US employees for Payments Operations, providing tech support to various teams, creating Jira escalations for bug fixes, and developing FAQs and troubleshooting guides for the Customer Service team. Fabiola joined this role in March 2022.

Fabiola Valdes attended Dos Cercas Professional and Technical High School from 2009 to 2015. Fabiola studied Executive for Service Center during their time there. In 2015, they earned a Business Analytical Certificate from Omar Dengo Fundation.